Privacy Policy

Sky High Exports (“Sky High”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or interact with us as a customer, supplier or business partner. It is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

We may collect the following categories of information:

• Identity and contact data: name, company name, designation, postal address, email address and telephone number provided through our enquiry forms, email or in person.
• Business and transaction data: details of enquiries, quotations, purchase orders, invoices, payment references, GSTIN and shipping information.
• Technical data: IP address, browser type, device information, pages visited, time spent and referring URLs, collected automatically through cookies and similar technologies (see our Cookie Policy).
• Communications: the content of messages, emails and feedback you send to us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotations, samples and product information.
• To process and fulfil orders, arrange shipping and manage payments and invoices.
• To maintain our business relationship, including customer support and after-sales service.
• To comply with legal, tax, accounting and regulatory obligations.
• To improve our website, products and services and to understand how visitors use our site.
• To send you updates about our products, offers and company news where you have consented or where permitted by law. You may opt out at any time.

3. Legal Basis for Processing

We process your personal data on the basis of your consent, the performance of a contract with you, our compliance with legal obligations and our legitimate business interests, such as operating and improving our business and preventing fraud.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Service providers: logistics partners, courier companies, payment processors, IT and hosting providers and professional advisers who assist us in operating our business, bound by confidentiality obligations.
• Government and regulatory authorities: where required by law, court order or to protect our legal rights.
• Business transfers: in connection with any merger, acquisition or sale of assets, subject to this Privacy Policy.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described above, including satisfying legal, accounting or reporting requirements. Transaction records are typically retained for a minimum of eight years as required under Indian company and tax laws.

6. Data Security

We implement reasonable security practices and procedures, including access controls, secure servers and encryption where appropriate, to protect your information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information where it is no longer required.
• Withdraw consent for processing based on consent.
• Object to or request restriction of certain processing.
• Nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, please contact us through the contact form on our website. We will respond within the timelines prescribed under applicable law.

8. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below. Any grievance will be addressed within the statutory timeline.

Grievance Officer
Sky High Exports
India
Email: Skyhighexports0@gmail.com
Grievances may be submitted through the contact form on our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.