Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Sky High Exports (“Sky High”, “we”, “us” or “our”) dispatches and delivers mobile phones, tablets, laptops, smart wearables, audio devices and electronic accessories to customers within India and overseas. This policy forms part of our Terms & Conditions.

1. Shipping Coverage

We ship across India and to international destinations. Availability of shipping to a specific location, and the applicable charges, will be confirmed at the time of quotation or order confirmation.

2. Processing and Lead Times

Lead times depend on stock availability and, for imported goods, on international shipping and customs clearance. In-stock items are typically dispatched within 3 to 7 working days; imported or made-to-order goods may take 30 to 60 days.

The estimated dispatch date will be stated in your order confirmation. We will notify you promptly of any anticipated delay.

3. Shipping Charges

Shipping, insurance, packaging and handling charges are quoted separately and depend on the destination, weight, volume and mode of transport (road, air or sea). For international orders, the applicable Incoterms (for example EXW, FOB, CIF or DAP) will be stated in the quotation. Unless otherwise agreed, import duties, taxes and customs charges at the destination are the responsibility of the buyer.

4. Delivery Timelines

Once dispatched, estimated transit times are:

• Within Delhi NCR: 1 to 3 working days.
• Rest of India: 3 to 10 working days, depending on location and mode of transport.
• International (air freight): 5 to 15 working days, plus customs clearance.
• International (sea freight): 25 to 60 days, plus customs clearance.

These timelines are estimates and may vary due to carrier schedules, weather, customs inspections, public holidays or other factors beyond our control.

5. Order Tracking

Where available, we will share the carrier name, tracking number or bill of lading / airway bill details once your consignment has been dispatched, so that you can track its progress.

6. Delivery and Receipt

Deliveries are made to the address specified in the order confirmation. Please ensure that someone is available to receive and inspect the goods. If a delivery attempt fails due to an incorrect address, unavailability or refusal, re-delivery or storage charges may apply. Title in the goods passes to the buyer upon receipt of full payment, and risk passes upon delivery to the buyer or the buyer's nominated carrier.

7. Damaged, Lost or Delayed Shipments

Please inspect consignments on arrival and record any visible damage on the carrier's delivery receipt. Report transit damage or shortages to us within 48 hours of delivery with photographs, as set out in our Refund & Cancellation Policy. If a consignment is lost in transit, we will coordinate with the carrier and insurer and arrange a replacement or refund in accordance with the agreed terms.

8. Packaging

All goods are packed to industry standards to protect them in transit. Special packaging, labelling or palletisation requirements must be communicated at the time of order and may incur additional charges.

9. Export Compliance

For international shipments, we will provide standard export documentation such as the commercial invoice, packing list and certificate of origin where required. The buyer is responsible for ensuring that the goods may lawfully be imported into the destination country and for obtaining any necessary licences or permits.